Return Window

You may submit a return request within 30 calendar days after your order is marked as delivered.

Before returning any product, please contact the FREEMMMP customer support team first. We will review your request, confirm whether the item is eligible for return, and provide the appropriate return instructions.

Please do not send products back without prior authorization, as unauthorized returns may delay processing.

Return Eligibility

Unless an item arrives damaged, defective, incorrect, incomplete, or is otherwise eligible for return under applicable local law, returned products must:

• Be unused and unmodified.
• Remain in their original condition.
• Include all original accessories, components, manuals, inserts, and documentation.
• Be returned in the original packaging where reasonably possible.
• Include valid proof of purchase.

Kitchen tools, cookware, appliances, and food-preparation products that show signs of use, improper cleaning, damage, modification, or misuse may not qualify for a standard return unless required by applicable law.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or product-integrity considerations.

Non-returnable products may include, but are not limited to:

• Personalized or custom-made products.
• Products that have been used with food where hygiene restrictions apply.
• Opened or unsealed hygiene-sensitive kitchen products.
• Gift cards.
• Final-sale or clearance products marked as non-returnable.
• Products damaged through misuse, improper handling, or unauthorized modification.

Where applicable, specific return restrictions will be displayed on the relevant product page or communicated before your return request is approved.

Nothing in this section is intended to limit any mandatory consumer rights provided by applicable law.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order as soon as possible after delivery.

If your product arrives damaged, defective, incorrect, or incomplete, please contact FREEMMMP customer support promptly.

To help us process your claim efficiently, please provide:

• Your order number.
• Clear photographs of the product.
• Photographs showing the damaged or defective area.
• Photographs of the outer packaging.
• A clear photograph of the shipping label.

After reviewing the information provided, we will determine the appropriate solution in accordance with applicable law and FREEMMMP store policies.

Depending on the circumstances, the available solution may include replacement, repair, re-delivery, partial refund, or full refund.

Return Shipping

For approved returns resulting from personal preference, including change of mind, accidental ordering, incorrect product selection, or other circumstances not caused by FREEMMMP, the customer is generally responsible for return shipping costs unless applicable law provides otherwise.

If FREEMMMP confirms that an item was:

• Defective.
• Damaged during delivery.
• Incorrectly shipped.
• Missing essential components.

we will provide the appropriate solution and return instructions.

Original shipping charges are generally non-refundable unless:

• The return is caused by an error attributable to FREEMMMP.
• Applicable law requires reimbursement.
• FREEMMMP confirms otherwise in writing.

Customers should use a reliable and trackable shipping method when returning eligible products.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, the applicable amount will normally be returned to the original payment method.

Processing times may vary depending on your bank, card issuer, payment provider, or other financial institution.

Where permitted by applicable law, FREEMMMP may reduce the refund amount where returned merchandise shows:

• Missing accessories or components.
• Excessive wear or use.
• Unauthorized modification.
• Damage caused after delivery.
• Significant depreciation resulting from handling beyond what is reasonably necessary to inspect the product.

Any applicable deductions will be determined on a reasonable basis and subject to relevant consumer protection laws.

Exchanges

Exchange requests are subject to current product availability.

If the requested replacement product is unavailable, we may offer an alternative solution where appropriate.

In many cases, the fastest option is to return the eligible product after receiving return authorization and place a new order separately.

Any price difference, promotional eligibility, or shipping cost associated with the new order may apply.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests are subject to the current order status.

Once an order has entered processing, packing, fulfillment, or shipment, cancellation may no longer be possible.

If cancellation cannot be completed, you may still be able to request a return after delivery in accordance with this Return Policy and applicable consumer protection laws.

Contact Us

If you have any questions regarding returns, exchanges, damaged products, order cancellations, or refunds, please contact the FREEMMMP customer support team at:

Email: service@freemmp.com